Frequently asked questions
Are the products authentic?
Yes. KossKoss Select sells only authentic products sourced through identified supply channels. Each product page states the brand and, where the information is available, the volume and the best-before date.
How does the beauty diagnostic work?
The beauty diagnostic asks you a few simple questions about your skin type, your preferences and your goals, then suggests a selection of suitable products. It is free, with no obligation, and you remain free to follow the recommendations or not.
How do I pay for my order?
You can pay by Mobile Money (Orange Money, MTN Mobile Money) or by bank card. Cash on delivery is offered depending on your area. The payment method is chosen at the “Payment” step; the final total is shown before confirmation.
Where and how quickly do you deliver?
We deliver within Cameroon. Douala and Yaoundé are usually delivered within 24 to 72 hours; other towns are served by carrier, with a lead time depending on the destination. Costs are shown before the order is validated.
How does delivery work in practice?
After your order, we contact you (usually by WhatsApp) to agree the place and time of handover. Keep your phone reachable: it is the simplest way to coordinate delivery.
Can I return a product?
You can change your mind within fourteen days about an unopened, sealed item. For reasons of hygiene, a cosmetic product that has been unsealed or started cannot be taken back, unless it reached you damaged, expired or non-conforming: in that case we replace or refund it.
Do I have to create an account to order?
No. Ordering as a guest is possible and an account remains optional. Creating an account simply saves you retyping your details and gives you access to your order history.
How should I store my products?
Keep your cosmetics away from heat and direct light, well closed after use. Respect the best-before date and, where applicable, the period after opening shown on the packaging (for example “12M” for twelve months after opening).
How do I track my order?
After your order, you receive a confirmation by email. We keep you informed of progress, in particular by WhatsApp. If you have an account, the “My orders” section shows the same status.
