Terms and conditions of sale

1. Scope

These terms and conditions of sale apply to every order placed on kosskoss.vercel.app with KossKoss Select. They are binding on the customer, who acknowledges having read and accepted them before validating an order.

Any conflicting condition put forward by the customer is unenforceable unless we accept it in writing.

2. Products and availability

The products on offer are cosmetic and skincare products, presented with their essential characteristics on each product page. They are available while stocks last. Photographs are indicative: the shade, packaging or format of an item may vary slightly according to the manufacturer's batches, without this constituting a defect.

Should an item become unavailable after the order, we will inform you without delay and refund in full the sums paid for the missing item.

3. Prices

Prices are stated in CFA francs (FCFA), all taxes included. Delivery costs are shown separately before the order is validated. The total price payable is displayed legibly on the summary page before payment.

We reserve the right to change our prices at any time. The applicable price is the one displayed when the order is validated.

4. Placing an order

An order goes through three steps: contact details and delivery address, choice of payment method, then review and confirmation. You can correct your details at each step before the final confirmation.

Clicking the payment button constitutes firm acceptance of the order and of these terms. We acknowledge receipt of the order by email. Delivery is then coordinated with you, in particular by WhatsApp.

5. Payment

The payment methods accepted are listed on the “Payment methods” page and during checkout: Mobile Money (Orange Money, MTN Mobile Money), bank card and, depending on the area, cash on delivery. Payment data is processed by our payment provider over an encrypted connection and is never stored on our servers.

6. Delivery

We deliver within Cameroon. The towns served, lead times and rates are set out on the “Delivery” page. Delivery is arranged together with you, usually by phone or WhatsApp, so as to agree the place and time of handover.

Risk relating to the product passes to the customer when the parcel is physically handed over.

7. Withdrawal and returns

You have fourteen days to change your mind about an unopened item still in its sealed original packaging. For reasons of hygiene and health safety, cosmetic products that have been unsealed or started cannot be taken back. The full terms are on the “Right of withdrawal” page.

Return address: KossKoss Select, returns department, Rue Njo-Njo, Bonapriso, Douala, Cameroon.

8. Conformity and defective products

We are required to deliver a product that conforms to its description and is fit for its intended use. If an item reaches you damaged, expired or not matching your order, contact us: we will replace or refund it in accordance with the terms on the “Returns & complaints” page.

9. Product authenticity

KossKoss Select undertakes to sell only authentic products sourced through identified supply channels. Each product page states the brand and, where the information is available, the volume and the period-after-opening or best-before date.

10. Personal data

The processing of personal data collected when an order is placed is described on the “Privacy policy” page. Data strictly necessary for the performance of the contract and for the retention of accounting records is kept for the statutory periods.

11. Complaints

Any complaint should first be sent to our customer service, by email to contact@kosskoss.cm, by phone or on WhatsApp at +237 658 01 36 46. We endeavour to reply as quickly as possible and to reach an amicable solution.

12. Governing law

These terms are governed by Cameroonian law. In the event of a dispute, the parties will seek an amicable solution before any action; failing that, the competent courts in Cameroon will be seised in accordance with the applicable rules.